Return & Refund
Notification of Issues:
Upon receipt of delivery, please get in touch with us within 24 hours via WhatsApp at +852 5988 2005 if you encounter any of the following issues:
- DAMAGED OR INCOMPLETE PRODUCT PACKAGING
- MISSING ITEMS
- INCORRECT ITEMS
- FAULTY OR DEFECTIVE ITEMS
Money-Back Guarantee:
Black Market Gourmet Club offers a money-back guarantee. If any of the above issues occur, we will provide a refund or compensation accordingly.
- Refunds are typically issued as store credits for future purchases.
- If store credits are not suitable, please contact us to discuss alternative resolutions.
Returning Wrong Products:
- If you receive an incorrect product, you will need to return it.
- Please contact us immediately to arrange a mutually agreeable solution for returning or exchanging the product.
Quality Issues:
In the event of a quality issue, please:
- Send clear photos or video clips and your order number within 12 hours to WhatsApp at +852 5988 2005.
- Ensure the photos clearly show the issue for assessment and verification.
- Keep the product in its original packaging (if possible) until instructed otherwise.
- We need to thoroughly review the issue before determining the appropriate resolution, which may include a credit code or another form of compensation.
Faulty or Misdescribed Products:
If a product is faulty or does not match its description, we will:
- Refund the price of the defective product in full with store credits or another agreed method.
- Refund any applicable delivery charges or reasonable costs incurred for returning the product.
Costs for Returns:
Unless the product(s) is faulty or misdescribed, you will be responsible for:
- The cost of returning the products to us.
- If applicable, the cost of us collecting the products from you.
Care of Returned Products:
You have a legal obligation to:
- Keep the products in your possession.
- Take reasonable care of the products while they are in your possession.
Refund Method:
- Refunds are typically issued via credit code.
- If another method is agreed upon, refunds will be processed to the same payment method and account used for your order.
Additional Notes:
For further questions or other assistance, please contact us via WhatsApp at +852 5988 2005 or email us at info@blackmarkethk.com.