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Return & Refund

Notification of Issues: 

Upon receipt of delivery, please get in touch with us within 24 hours via WhatsApp at +852 5988 2005 if you encounter any of the following issues: 

  • DAMAGED OR INCOMPLETE PRODUCT PACKAGING
  • MISSING ITEMS
  • INCORRECT ITEMS
  • FAULTY OR DEFECTIVE ITEMS

Money-Back Guarantee:

Black Market Gourmet Club offers a money-back guarantee. If any of the above issues occur, we will provide a refund or compensation accordingly.

  • Refunds are typically issued as store credits for future purchases.
  • If store credits are not suitable, please contact us to discuss alternative resolutions.

Returning Wrong Products:

  • If you receive an incorrect product, you will need to return it.
  • Please contact us immediately to arrange a mutually agreeable solution for returning or exchanging the product.

Quality Issues:

In the event of a quality issue, please:

  1. Send clear photos or video clips and your order number within 12 hours to WhatsApp at +852 5988 2005.
  2. Ensure the photos clearly show the issue for assessment and verification. 
  3. Keep the product in its original packaging (if possible) until instructed otherwise.
  4. We need to thoroughly review the issue before determining the appropriate resolution, which may include a credit code or another form of compensation.

Faulty or Misdescribed Products:

If a product is faulty or does not match its description, we will: 

  • Refund the price of the defective product in full with store credits or another agreed method.
  • Refund any applicable delivery charges or reasonable costs incurred for returning the product.

Costs for Returns:

Unless the product(s) is faulty or misdescribed, you will be responsible for:

  • The cost of returning the products to us.
  • If applicable, the cost of us collecting the products from you.

Care of Returned Products:

You have a legal obligation to:

  • Keep the products in your possession.
  • Take reasonable care of the products while they are in your possession.

Refund Method:

  • Refunds are typically issued via credit code.
  • If another method is agreed upon, refunds will be processed to the same payment method and account used for your order.

Additional Notes:

For further questions or other assistance, please contact us via WhatsApp at +852 5988 2005 or email us at info@blackmarkethk.com.