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Delivery Policy

Delivery Schedule:

  • We deliver 7 days a week, including Sundays and Public Holidays (except Christmas Day, New Year’s Day, and Chinese New Year).
  • Order Cut-off Time: Place your order by 1:30PM to ensure next-day delivery.
  • During periods of high demand, delivery may be delayed by an additional day (within 48 hours of ordering). We appreciate your understanding in such situations.

Delivery Fees & Minimum Spend: 

  • Minimum Purchase: $500 for store pick-up; $800 for delivery service.
  • Delivery Fee: $100
  • Free Delivery: For orders over $1,500
  • For special delivery requests, please contact us via WhatsApp at +852 5988 2005 or email info@blackmarkethk.com.

Delivery Areas:

  Mon Tue Wed Thu Fri Sat Sun Public Holiday
(Except Christmas Day, New Year's Day & Chinese New Year)
Discovery Bay
Ma Wan
Tung Chung
Airport
South Lantau		     √   √      
Clear Water Bay
Sai Kung		 √ √ √ √ √ √    
Hong Kong Island
Kowloon
New Territories		 √ √ √ √ √ √ √ √
Restricted Areas

Special arrangements may be required for the following areas:

  • Kowloon: Kwun Yam Shan, Lei Yue Mun Praya Road, Country Parks areas
  • New Territories: Lo Wu, Sha Tau Kok, and other remote locations

Please contact us for assistance.
Outlying Islands No delivery is available to outlying islands.

 

Important Details:

1. Contact Information

  • Ensure you provide 2 valid contact numbers and an email address. If we cannot reach you, a second delivery fee may apply
  • You may provide contact number of your helper or a neighbor if necessary.

2. Delivery Notes:

  • A delivery note will be emailed to you prior to delivery.
  • Our driver will contact you by phone before making the delivery.

3. Delivery Time

  • Delivery is usually between 10:00 AM to 7:00 PM.
  • We do not have a fixed delivery schedule in advance or pre-arrangements as unexpected traffic and weather conditions may affect the delivery schedule.
  • Routes are assigned on the day of delivery, subject to traffic and weather conditions.

4. Missed Deliveries

  • If you are unavailable at the time of delivery, your order will be returned to the warehouse and re-delivered the next day.
  • Additional charges may apply.

5. Special Conditions

  • If delivery requires staff to walk up the building stairwell,  an additional charge of $20 per floor shall be paid directly to the delivery staff.
  • We can only hold orders for a maximum of 3 days. If you request delivery beyond this period, the entire order will be frozen to maintain stock quality.

6. Single Address

    • Deliveries are made to one address only.
    • We cannot accommodate requests to deliver a single order to multiple delivery addresses.

    Self-Pickup:

    • Self-pickup is available at the following locations:
    自取點
    Pick-up Location    		 地址
    Address    		 自取時間
    Pick-up Hours

    黃竹坑倉庫
    Wong Chuk Hang Warehouse

    		 黃竹坑道29號維他大廈B座2樓B1室
    Unit B1, 2/F, Block B, Vita Tower, 29 Wong Chuk Hang Road, Hong Kong

    Mon - Sat
    10:00 - 17:00

    Sun
    11:00 - 15:00

    中環 Central：
    Flat Iron Steak Soho 樓上

    中環荷李活道30號愛瑪大廈UG樓
    (半山樓梯門口入)
    UG/F, Al Aqmar House, 30 Hollywood Rd, Central

    		 Tue / Thu / Sat
    14:00 - 21:00

    灣仔 Wan Chai：
    Flat Iron Steak 灣仔

    		 灣仔莊士敦道14-16號莊士敦大樓地舖
    G/F Johnston Court, 14-16 Johnston Rd, Wan Chai    		 Tue / Thu / Sat
    14:00 - 21:00
    • Order Cut-Off Time:
      • Orders placed before 1:30 PM will be ready for pickup 48 hours later.
      • Orders placed after 1:30 PM will be ready for pickup in 72 hours.
    • Minimum Spend for Pickup: HK$500.
    • For inquiries, contact us via WhatsApp at +852 5988 2005 or email info@blackmarkethk.com.

    Delivery Service Hotline
    WhatsApp: +852 5988 2005
    Email: info@blackmarkethk.com